Privacy policy

At CustomAxis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information when you place an order or contact us:

  • Full Name

  • Phone Number

  • Email Address (if provided)

  • Shipping Address

  • Custom design details

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate order updates

  • Provide customer support

  • Improve our products and services

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

We do not store your sensitive payment details. Payments are handled through secure payment methods or cash on delivery (if available).

4. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

5. Third-Party Services

We may share necessary details (such as name, phone number, and address) with delivery/courier partners only for shipping purposes.

6. Cookies & Online Data

If you interact with us through social media or a website, basic technical data (like browser or device type) may be collected for analytics purposes.

7. Your Rights

You have the right to:

  • Request access to your data

  • Ask for corrections

  • Request deletion of your personal information (where applicable)

8. Policy Updates

CustomAxis reserves the right to update this Privacy Policy at any time. Updated policies will be communicated on our official platforms.