Terms of service

1. General

CustomAxis provides customized and made-to-order products. All products are created based on customer-provided details and preferences.

2. Orders & Customization

• Customers must provide accurate design details, names, sizes, and specifications at the time of order.

• Once the design is approved and the order is confirmed, changes may not be possible.

• CustomAxis is not responsible for errors provided by the customer (e.g., spelling mistakes, incorrect sizes).

3. Pricing & Payments

• All prices are clearly communicated before order confirmation.

• Orders will only be processed after payment confirmation (if advance payment is required).

• Prices may change without prior notice.

4. Production & Delivery

• Production time varies depending on the product type.

• Delivery timelines are estimates and may vary due to courier or unforeseen circumstances.

• CustomAxis is not responsible for delays caused by shipping partners.

5. Returns & Refunds

• As products are customized, returns or exchanges are not accepted unless the item is damaged or incorrect.

• Claims must be made within 24–48 hours of receiving the order with proof (photos/videos).

• Refunds (if applicable) will be processed after verification.

6. Intellectual Property

• Customers must ensure that any logo, image, or design they provide does not violate copyright or trademark laws.

• CustomAxis is not responsible for any legal issues arising from customer-provided content.

7. Limitation of Liability

CustomAxis shall not be liable for any indirect, incidental, or consequential damages related to the use of our products or services.

8. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice.