Shipping policy

At CustomAxis, we aim to deliver your customized products safely and on time.

1. Order Processing Time

  • All products are made-to-order.

  • Processing time usually takes 2–4 working days depending on the customization and order volume.

  • Orders are processed after confirmation and/or payment verification.

2. Delivery Time

  • Standard delivery takes 3–7 working days after dispatch.

  • Delivery time may vary based on your city and courier service.

  • Remote areas may require additional time.

3. Shipping Charges

  • Shipping charges (if applicable) will be informed at the time of order confirmation.

  • Any promotional free shipping offers will be clearly mentioned.

4. Order Tracking

  • Once your order is dispatched, tracking details (if available) will be shared with you.

5. Delays

While we try our best to ensure timely delivery, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Public holidays

  • Unexpected operational delays

CustomAxis is not responsible for delays caused by third-party courier services.

6. Incorrect Address

Customers are responsible for providing the correct shipping address.
CustomAxis will not be responsible for delivery issues caused by incorrect or incomplete addresses.

7. Damaged or Missing Items

If you receive a damaged parcel or incorrect item, please contact us within 24–48 hours with clear photos/videos for review.